Everything you want to know.
The most common questions — answered briefly and without fine print. Not covered? Just ask us directly.
Product
What is ProcessCollector?
Your living process notebook: set up lean, maintained without effort, used by the whole team. Instead of burying processes in documents no one opens again, ProcessCollector keeps your knowledge current and findable.
Who is ProcessCollector for?
For teams and organizations that want to keep their process knowledge alive — not for modelling as an end in itself. You need no BPM experts and no diagramming training.
Do I need to know BPMN or process modelling?
No. ProcessCollector is deliberately built so everyone on the team can contribute and read along — no methodology background required.
How is this different from a wiki or Confluence?
A wiki is a blank page — it’s only as good as you maintain it, and goes stale just as fast. ProcessCollector gives your process knowledge structure and keeps it alive. See the direct comparison on our comparison pages.
Pricing & contract
What does ProcessCollector cost?
Three modes — Exploration, Transformation, Excellence — from €7.95 per user/month (billed annually). Every plan includes 25 users; annual billing is 17 % cheaper. Enterprise on request. Compare every feature in detail on the pricing page.
Can I try it for free?
Yes, 14 days free. You don’t need to talk to sales to get started.
Is there a minimum term?
Terms for duration and billing are on the pricing page. For individual enterprise agreements, just reach out.
Do I need a sales quote to start?
No — ProcessCollector is self-service. For larger teams or special requirements we’re happy to support the start personally.
Data & security
Where is my data stored?
In the EU — in a data center in Frankfurt (AWS, region eu-central-1). No transfer to third countries.
Is my data used to train AI?
No. We don’t train AI models on your content. Where we use AI via our providers’ APIs, your data is likewise not used for model training under their commercial terms.
Is ProcessCollector GDPR-compliant?
Yes, processing is under the GDPR. Business customers receive a data processing agreement (DPA). We are certified to ISO/IEC 27001.
Is my data encrypted?
Yes, your data is encrypted in transit and at rest.
Who on my team has access?
Access is role-based within your team (RBAC). Sign-in runs through Clerk — including multi-factor authentication (MFA).
Do we get a DPA and a list of subprocessors?
Yes. We provide the DPA to business customers; the current subprocessor list is part of it. Further documents for your IT/security review are available on request.
Integration & technical
Do we need IT resources to set up ProcessCollector?
No. ProcessCollector is self-service and ready without an IT project — you’re productive in days, not months.
Is there Single Sign-On (SSO)?
Sign-in runs through Clerk including multi-factor authentication. Single sign-on (SSO) for enterprise teams is in preparation — tell us what you need.
Can we export our data?
Your data is yours — export is available (at least as PDF). We’ll show you the concrete handover path in a conversation.
What happens to our data if we cancel?
You can export your data; afterwards it’s deleted as agreed.
Can existing documentation (e.g. from Confluence) be brought in?
Our approach is to activate existing knowledge rather than throw it away. How that looks for your specific content is best clarified together.
Onboarding & support
How quickly are we up and running?
In days, not months. Setup is self-service — no weeks-long rollout project.
Is there learning material?
Yes. In our resources we’re building an Academy with learning videos for getting started.
How do I get support?
Reach out any time — we help fast and without a ticket maze. Easiest via the contact/demo form.
Do you support onboarding for larger teams?
Yes. For larger teams we support the start personally on request.
Question not covered?
We’re happy to walk through the specifics with you.